NAZODA REFUND/RETURN POLICY
Effective: January 30, 2022
All transactions and service on nazoda.com are processed by NAZODA, Inc.
Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us online or email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), and still, have the original package & gifts attached.
E-mail us at firstname.lastname@example.org and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualifications for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
We recommend shipping packages back using your country post shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue the return refund. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
We carry out strict quality checks before shipping, but nothing is 100%. Defective items must be reported with Email or online within 24 hours of receipt. If not reported, we will not issue the refund. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. Report email: email@example.com
We do not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
Please indicate "RETURN, NO DUTIES" on the package. Otherwise, the package may be returned to you.
NAZODA pays the return shipping cost
- Wrong Items
- Quality Problem
Buyer pays the return shipping cost
- You dislike the product.
- You want to exchange the items.
The objective reason for either party leads to the need for the return, the party needs to bear the shipping cost.
Please note that original shipping fees will be removed from the refund and return shipping costs are the customer's responsibility if the returning is due to the buyer’s problem.
If the returning is due to our problems (Such as Incorrect products, the Quality problem of products), we will provide a full refund for you.
If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for return within one month of receiving.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
If you have any problems with order/products/payment, please contact us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Exchange
You can cancel your order/item within 1 hour through online or our customer service email (firstname.lastname@example.org). For more than 1 hour, we can’t make sure if successful.
If you want to change order, please contact us. We will check the order status and if the order has not been shipped out, we can modify the order. Once your order has been shipped out, we will not be able to change/cancel it for you.
After the order is shipped out if you need to exchange it for the same item, send us an email at email@example.com for the Return Info.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history;
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Note: The incorrect items sent to us will be discarded upon receipt.
Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.